Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing takes 1-2 business days, and shipping usually takes 3-7 business days depending on your location. A tracking number will be provided.
You can create an account by clicking the “Sign Up” button on our website. Fill in your email, create a password, and follow the prompts to complete registration.
To change your shipping address, please contact our customer support as soon as possible. If your order has not been shipped, we can update the address for you.
Once your order is shipped, we will send you a tracking number via email. You can use it to track your order on the shipping carrier’s website.
No, we do not store your credit card information. All payment details are securely processed through our payment provider.
Yes, we charge sales tax where required by law. The amount will be calculated at checkout based on your shipping address.
We offer international shipping to many countries. You can check if we ship to your location during checkout or by contacting customer support.
Depending on availability, your order may arrive in multiple packages. You will receive tracking information for each package if this happens.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please contact customer support to initiate a return.
We apologize for the inconvenience. Please contact our customer support with your order details, and we will arrange for a replacement or refund as soon as possible.
We’re sorry to hear that. Please contact our customer support with photos of the damaged item and your order details. We will assist you with a replacement or refund.
Please contact our customer support for the return address. We will provide you with the correct mailing address and further instructions for your return.
You can contact our customer support via email or through our website’s contact form. We’re here to help with any questions or issues.
Please contact our customer support immediately. If the order hasn’t been shipped yet, we can update the address. If it has already shipped, we’ll assist you in resolving the issue.
If your order hasn’t been processed yet, you may be able to change or cancel it. Please contact customer support as soon as possible to make the request.
We do not offer pre-orders for sold-out items at the moment. However, you can sign up for notifications, and we’ll let you know when the item is back in stock.